Procedure for a return - Zellisera
0. Procedure of the right of withdrawal
Procedure for a return of merchandise
- Go to "My account" > > "History and details of my orders",
- Select the command you want to return,
- Scroll down the page to the list of articles,
- Check the items you wish to return in accordance with the return conditions,
- Give the reason for the return to process your request
- Then click on "Request a return".
Processing your merchandise return request
1. Right of withdrawal
- You have a period of fourteen days to exercise a right of withdrawal without having to justify reasons or to pay penalties. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the property.
- In case of exercise of the right of withdrawal within the aforementioned period, the Buyer must return the item (s) to our company no later than fourteen days after the communication of its decision to retract.
- Refund within 14 days when items have been returned to us during this time.
- The refund will be deferred at the latest in the 7 days following the recovery of the goods by our company if they are returned to us beyond the fourteen days but that the Buyer sent us a proof of sending during the period of 14 days following his decision to retract.
2. Effects of the retraction
- In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery charges (with the exception of additional charges arising from the fact that you have chosen, if delivery other than the less expensive standard delivery method proposed by us) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will refund using the same means of payment as you used for the original transaction, unless you expressly agree otherwise; in any case, this refund will not cause any costs for you.
- We may defer repayment until we have received the goods or until you have provided proof of shipment of the goods, whichever is the earlier.
- You must return or return the property to us without undue delay and, in any case, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. This period is considered respected if you return the good before the expiration of the period of fourteen days.
- You will be responsible for the direct costs of returning the property.
- Your liability is only incurred with respect to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this good.
3. Non-compliant delivery
4. Damaged delivery
- The costs related to returns are the responsibility of the customer. They will not be the subject of a refund or a credit in the case of the retraction,
- Items must retain their original condition for re-sale to new,
- Labels must not be separated from the article,
- Items must be returned to us with their original packaging undamaged in the shipping carton,
- Gifts or items added as part of a commercial action must also be returned in their original condition, undamaged and unused; except exchange following non-compliant delivery,
- In accordance with Article L1311-1 of the Public Health Code, articles designed to come into contact with the genitals or bodily fluids (saliva, sperm, urine, blood, etc.) are not accepted. Returns or exchanges of these types of items will only be accepted in the case of a damaged or defective product.
6. Warning following an authorized return
- Any article received by us and:
- presenting tasks
- or being damaged
- or degraded
- or not meeting the conditions of return
- without this having been mentioned during your return request, before being returned, will not be reimbursed as compensation for the injury we have suffered.
- In addition the article will not be returned unless you send us, at your expense, a way to return it to you.
7. Return of Products
- SAS JDG Distribution
- Service Logistique Zellisera
- 270 route de Vars
- 16160 Gond-Pontouvre